Business applications of natural language processing
Abstract
Natural Language Processing (NLP) is becoming increasingly important for researchers doing research in the field of information technology. However, NLP itself is not only used in the academic world, but is also a topic of interest in the competitive world, as it offers many opportunities for automation. The aim of this paper is to analyse and summarise the articles published on NLP from several perspectives, with a particular focus on the development and practical application of the technology, as well as to explore possible future research opportunities, directions and its potential role in industry. Among the practical applications of NLP, research and development in the field of education is increasingly being observed. In order to identify future uses, the underlying textual stocks of the technology should be considered. From this point of view, we can focus on the insurance and banking sectors, where there is a series of administrative processes where centralised paper processing is the incoming data set for the process and where a database dating back several years may be available.
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